Return conditions – what should you keep in mind?

• 90-day return period after receiving your order.

• After registering your return, you have 14 days to send the package back.

• Products must be unused, clean, and undamaged.

• Original labels must still be attached to the product.

• Please return products in their original packaging whenever possible.

• Use a towel or sheet when trying on horse rugs and halters.

• Products with hair, mud, sweat, or other signs of use may be refused.

• Pack your return securely in an extra shipping box to prevent damage.

• The return shipment is at your own risk until it arrives at our premises.

Costs & refunds

• Return shipping costs are your responsibility.

• You won't pay return shipping costs for a defective or incorrectly delivered product.

• Refunds are issued within 7 business days of processing.

• Refunds are issued via the same payment method.

• If you return an entire order, any free gift must also be returned.

Exchanges

• You can request an exchange using the return form.

• The item you want mmust be in stock.

• The new product will be shipped as soon as we have received the original product.

Please note!

• Business orders have different return conditions.

• Returns from countries outside the EU must be shipped at your own expense.

• Some hygiene-sensitive, sealed, or personalized products cannot be returned.

Warranty – what should you look out for?

Defective on arrival

• Was your product already defective when you received it? Contact our customer service team immediately.

• Never return a product without prior approval.

• Always wait for instructions from our customer service team first.

Warranty period

• All products are covered by the statutory warranty.

• In addition, a 1-year manufacturer’s warranty applieson manufacturing defects.

• The statutory warranty always applies, even after the manufacturer’s warranty has expired.

Submit a warranty claim

• You will be redirected to an external browser.

• Enter your email address and order number.

• Upload clear photos of the defective product.

• Submit your warranty claim.

• Our customer service team will get back to you as soon as possible may contact you about the next steps.

What is covered by the manufacturer's warranty?

• Manufacturing defects.

• Material defects.

• Stitching defects.

What is not covered by the manufacturer's warranty?

• Damage caused by drops, impacts, pressure, or moisture.

• Wear from normal use.

• Loss of rhinestones.

• Wear on siliconeenzyme surfaces.

• Broken zippers due to use.

• Damage caused by horse teeth, nails or screws.

• Damage caused by rubbing or pulling.

• Repairs by third parties (not by MHS or the supplier).

Repairs outside the warranty

• Was your product purchased more than 1 year ago?

• Is the damage not covered by the warranty?